Thank you for choosing discovererltd.uk.

We are committed to providing users with a clear, reasonable, and reliable after-sales service experience. If you have any issues with your order after receiving the goods, you can submit an application according to the following return and refund policy. Please read the following carefully before applying for a return so that we can process your request more efficiently.

  1. Return Application Deadline

Users can submit a return application within 30 days of receiving the goods.

Return requests submitted after this period may not be processed.

To ensure a smooth return process, please provide relevant order information and a description of the problem when submitting your application.

  1. Acceptable Return Situations

The following situations typically qualify for a return or refund:

The product has obvious quality problems;
The received product does not match the order information;
The product was damaged during transportation;
The product is missing or incorrectly delivered;
The product is unused and remains in its original condition.

We will review the application based on the specific circumstances and assist in processing the relevant issues.

  1. Inapplicable Situations for Returns

Returns or refunds may not be processed in the following situations:

The return request period has expired; the item has been visibly used, damaged, or altered; damage caused by personal reasons; missing necessary accessories, packaging, or order information; the item does not meet the website’s return requirements.

  1. Return Process

To request a return, please contact our customer service team via email and provide the following information:

Order number; Recipient’s name; Description of the problem; Product photos (if applicable).

After customer service approval, we will provide further return instructions.

Unauthorized returns may not be processed.

  1. Return Address

Please send returns to the following address:

DISCOVERER LIMITED

The Old Barn, Off Wood Street, Swanley Village, Kent, BR8 7PA

United Kingdom

Please do not return items before receiving return confirmation.

  1. Refund Processing

After receiving and inspecting the returned goods, we will process the refund based on the review results.

For orders that meet the refund conditions, refunds are usually processed within 3 business days.

Actual arrival time may vary depending on the processing speed of the bank or payment institution.

The refund will be returned to the user’s original payment account.

  1. Shipping Costs

If the return is due to product quality issues, wrong item shipped, or damage during transportation, we may bear a reasonable return shipping cost.

If the return is requested for personal reasons, the return shipping cost is usually borne by the user.

  1. Special Circumstances

If there are any logistics abnormalities, lost packages, or other special issues with the order, please contact us promptly.

We will assist users in handling the matter with the logistics service provider according to the specific circumstances.

  1. Contact Us

If you have any questions regarding returns, refunds, or after-sales service, please feel free to contact us:

Email: randycaldwell965@hotmail.com

Phone: +44 7703185022

Thank you for your support and trust in discovererltd.uk.